Return and Cancellation

🛍️ Returns and Cancellations

We want you to love your purchase — and we understand that sometimes things don’t go as planned. Here's everything you need to know about order cancellations, returns on our store.

❌ Order Cancellations (Within 24 Hours)

Changed your mind? No problem!

You can cancel your order within 24 hours of placing it by submitting the form below.

Once 24 hours have passed, the order will already be processed and shipped, and we won’t be able to cancel it.

🔁 Returns & Exchanges (5-Day Window)

If your product is:

Damaged

Defective

Not as described

You can request a return within 5 days of delivery.

We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, our 5-day easy return policy makes it simple to return the product hassle-free. Just return the item within 5 days of delivery, and we'll provide you with a full refund or exchange. No questions asked!

We will issue a full refund back to your original payment method used IF AND
ONLY IF:
- Your order gets lost while in transit. You may also opt for a return. Return will take 5-9 business days, just like placing a new order.

- You received an incorrect item, size, style, etc.. In this situation, we will require you to send a photo within 5 days of delivery. You may also opt for a Return. Return will take 5-9 business days, just like placing a new order.

- You received a damaged item. We will require you to send a proof of damage. You may also opt for a Return. Return will take 5-9 business days, just like placing a new order.

- If your order is delayed (more than 15 business days) due to reasons we have no
control of like postal delay, we will issue a compensation store credit in the form of a coupon code.
If the product is returned to us due to incorrect address issue or consignee not found, the customer will have to pay the courier charges for resending the product.

📦 How to Request a Cancellation/Return?

Please fill out the form below with your Order Number, Email, Phone Number and a short description of your request.

Request Type

Order Number (Check courier package you have received or your messages where courier partner have messaged you)

Email Address

Phone Number

Details (What happened/Reason?)

We will respond within 24–48 hours.

✅ What the customer has to do after the return request is accepted

-----Pack the Item

Ensure the product is unused and in its original packaging

Include any accessories, tags, or freebies that came with it

Pack securely to avoid damage during transit

📧 Need Help?

For any questions, reach out to us at [Joytrishashop@joytrishashop.com]